Allianz reviews all reports submitted and ensures that they remain confidential and that all parties involved are treated equally.
Please note that your report can only be reviewed if it contains sufficient information. Therefore, we ask you to provide as many details as possible. However, if you don't have access to detailed information, that shouldn't stop you from raising your concerns.
If you submit a report, we will confirm receipt within 7 days.
It is helpful for our investigation team if you provide your name and/or an email address when submitting the report. This will allow us to contact you if we have any further questions. However, if you prefer to remain anonymous, we will respect your decision and your concern will continue to be investigated.
Allianz does not tolerate retaliation in any form against anyone who makes a report in good faith. This applies even if an investigation does not confirm the allegations made.
Your information will be kept confidential. We take reasonable steps to handle all information received with care and to protect the interests of all persons involved. All data provided will be processed in accordance with the applicable data protection regulations.
If you don't want to use our reporting tool, you can submit your concerns:
Allianz Elementar Versicherungs-Aktiengesellschaft
A-1100 Vienna, Wiedner Gürtel 9–13
Of course, concerns can also be raised in person directly to the Compliance department.
Please note that this communication channel is not intended for complaints that are not due to misconduct or a violation of external regulations or internal company rules.
Complaints relating to an insurance policy or one of our services should be made through the appropriate contact: Allianz Ombudsstelle or Tel. +43 5 9009 582 or mail to firstname.lastname@example.org