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Residential Assistance

We support your during every unpleasant situation, so you can relax and enjoy your home!
If you choose the residential assistance, we will organize and pay repair cost on-site, as soon as you suffer a damage at home, e.g. travel and labour costs for a specialist in emergency situations like: 
  • Damage to the plumbing and/or drainage system, 
  • blocked toilets, baths and washbasins, 
  • failure of the power supply system, 
  • damage to external locks, roofs, doors or windows of the apartment/house due to storm, fire, smoke, burglary, attempted burglary or vandalism, 
  • lock-out from the insured apartment, the Assistance Center will arrange for the unlocking and/or replacement of the lost or stolen key, 
  • infestation of your apartment/house by rats, mice, insects or wasps' and hornets' nests
up to  200,- per insured event (max. 4 per year)

Failure of your household appliances of gas/electric cooker, washing machine, tumble dryer, refrigerator, freezer and dishwasher, if the following conditions for these appliances are fulfilled:

  • these were put into operation at your address stated in the insurance certificate and are functional at the beginning of the insurance,
  • these are not older than 5 years from the date of first purchase, the purchase price is at least €150,-, maximum €2. 500,- per appliance,
  •  There is no legal warranty, manufacturer's warranty, dealer warranty or any other extended warranty.

 up to  200,- per insured event (max. 4 per year)

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