If we are unable to fulfil your request, you have the opportunity to submit any complaints to the Information and Complaints Office of the Association of Austrian Insurance Companies (VVO, www. vvo. at), Schwarzenbergplatz 7, 1030 Vienna. Please use the following link: https://www.vvo.at/vvo/vvo.nsf/sysPages/Informations_Beschwerdestelle.html
In addition, consumers can also address any complaints to the office for insurance companies in the Federal Ministry of Labour, Social Affairs, Health and Consumer Protection (address: Stubenring 1, 1010 Vienna Telephone: +43 1 71100862501 or +43 1 71100862504, E-mail: versicherungsbeschwerde@sozialministerium. at).
Your right to take legal action remains unaffected.
The competent supervisory authority is the Austrian Financial Market Supervisory Authority (Otto-Wagner-Platz 5, 1090 Vienna).