Your questions, concerns and complaints
You are important to us! We would like to offer you as a customer, but also as a damaged third party, first-class services and respond to your needs. Should it happen that our service does not meet your expectations, we are there for you and take your request seriously. We have an open ear for your complaints, questions and concerns - but also for your praise.

Let's talk! How to reach the Ombudsman's Office:

Call us by +43 5 9009 582
E-mail us
or use our online-feedback form.
If we are unable to fulfil your request, you have the opportunity to submit any complaints to the Information and Complaints Office of the Association of Austrian Insurance Companies (VVO, www. vvo. at), Schwarzenbergplatz 7, 1030 Vienna. Please use the following link:

In addition, consumers can also address any complaints to the office for insurance companies in the Federal Ministry of Labour, Social Affairs, Health and Consumer Protection (address: Stubenring 1, 1010 Vienna Telephone: +43 1 71100862501 or +43 1 71100862504,

Your right to take legal action remains unaffected. 

The competent supervisory authority is the Austrian Financial Market Supervisory Authority (Otto-Wagner-Platz 5, 1090 Vienna).